Welcome to Nubra store

Shipping and Delivery

Nubra uses the best carriers in the business to make sure your order gets to you on time. Here you will find anything you need to know about shipping and much more.

Shipping Time

The Shipping time is an estimate of when the item will leave our warehouse. For example, if an item displays "Shipping: Within 24 hours," the item will leave our warehouse within 24 hours after you place your order. While Nubra works hard to ship every order as quickly as possible some orders such as personalized, custom-configured, and more popular items may have longer Shipping times.

Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new shipping and delivery times.

Items ship as they become available. Once the item leaves our warehouse, the shipping method you choose on the Checkout page determines when shipped items will deliver to your shipping address. You can ship each item to a different address, and choose a number of different addresses per order.

Shipping Methods 

Some remote areas in Nigeria may not be covered by our delivery services and may not be able to arrange delivery of some items to such addresses. You will be notified of this in the event we can’t deliver.

Shipping Methods and Delivery Timeframe:

The Delivery timeframe is an estimate of when the item will be delivered to your shipping address after it ships. It is in no way a guarantee of time and it depends on the carrier’s logistics and other natural activities. The shipping will occur after we have received full payment and all relevant information needed as stated in this section and conditions of use.

Expedited → Delivers within 5-7 business days

Express → Delivers within 3-5 business days

Shipping Cost 

All orders totaling more than N100,000 (Except for certain heavy items), you'll receive free expedited shipping to your destination within Nigeria. The cost for express shipping is calculated and displayed on the Checkout page before you complete your order.

Currently, products/packages purchased on this our site are only shipped to addresses within Nigeria. Unfortunately, we do not ship packages to Post Office boxes, or to addresses outside of Nigeria. For shipping to outside Nigeria please check other Nubra online stores that may serve your country.

Whilst we make every effort to deliver goods on the day we indicate, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

All items are subject to stock availability.

When we deliver your items to you, you will be asked to sign for the goods to acknowledge that you have received them. Most shipments from Nubra will contain valuable electronic or communication equipment. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package, or accept your package if a signature is not required for the delivery. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery.

If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment as soon as we have investigated with the carrier.

Occasionally packages may be returned to Nubra as undeliverable. When the carrier returns an undeliverable package to Nubra, please contact Nubra to make arrangements for reshipment.

Most carriers make three attempts to deliver a package. After three delivery attempts the carrier will likely return the package to Nubra.

Where an incorrect address has been given to Nubra with the order we reserve the right to charge for any extra carriage costs incurred. This also applies when item comes back to us as undeliverable after failed delivery attempt by the carrier.

Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. Please sign the consignment document 'UNCHECKED', as we cannot otherwise accept any claims for damage in transit.

A proof of delivery for consignments dispatched can only be provided up to 90 days after dispatch. Carriers often delete their records after 90 days. All orders to be shipped that are received after 5pm (GMT+1) may not be dispatched until the following working day.

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